Juan 265 Terms and Conditions — Know Your Rights as a Member

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member", "you", "your") and Juan 265 ("Juan 265", "we", "us", "our"), the operator of the online gaming platform accessible at juan265.click. By accessing or using any part of the Juan 265 platform — including the website, mobile browser version, betting services, casino games, promotions, or any related features — you confirm that you have read, understood, and agreed to be bound by these Terms in full.

If you do not agree with any part of these Terms, you must immediately stop using the Juan 265 platform and, if applicable, deactivate your account by contacting our support team. Continued use of Juan 265 after any revision of these Terms constitutes your acceptance of the updated version.

To register for and use a Juan 265 account, you must meet all of the following eligibility requirements at the time of registration and on an ongoing basis throughout your membership:

• You must be at least 18 years of age. Juan 265 strictly prohibits access and use by persons under 18. We conduct age verification checks and reserve the right to request documentation at any time.
• You must be physically located within the Philippines during all gambling activity. Juan 265 is licensed and regulated to serve players in the Philippines only.
• You must not be self-excluded from any gambling platform or restricted by any applicable regulatory authority from participating in online gaming activities.
• You must be registering in your own name, using your own identity and payment methods. Registering on behalf of another person is prohibited.
• You must not already hold a Juan 265 account. Each person is limited to one account.
• You must not be an employee, contractor, agent, or close relative of an employee of Juan 265 or any of its affiliated companies.

During registration, you agree to provide accurate, complete, and current information. Providing false information is a serious violation of these Terms and may result in immediate account suspension and forfeiture of all balances held on the Juan 265 platform.

Your Juan 265 account is personal to you. You are solely responsible for all activity that occurs under your account, whether or not you authorised that activity. This includes all bets placed, deposits made, withdrawals requested, and bonus offers accepted.

You must keep your login credentials — including your username and password — strictly confidential. Do not share your account details with anyone, including family members. Juan 265 will never ask you for your password via any channel. If you suspect unauthorised access to your Juan 265 account, contact our support team immediately at support@juan265.click.

Juan 265 accepts deposits in Philippine Pesos (PHP) only. All transactions on the platform — deposits, bets, winnings, and withdrawals — are denominated in PHP. There is no currency conversion on the Juan 265 platform, and no foreign exchange fees are charged to members.

The following payment methods are accepted for deposits on Juan 265:

Juan 265 does not accept deposits from third parties. All payment methods used to deposit funds must belong to the registered account holder. Deposits from accounts in another person's name will be reversed and may trigger an account review.

Juan 265 is committed to fast, reliable payouts to all verified members. Standard withdrawal requests to GCash and Maya are processed automatically and typically complete within five minutes of submission. Bank transfers and card withdrawals may take up to three business days depending on the receiving institution.

The minimum withdrawal amount is ₱200. There is no Juan 265 withdrawal fee for standard transactions. Third-party fees from your bank or e-wallet provider may apply independently of Juan 265's processes.

Juan 265 reserves the right to delay a withdrawal for up to 72 hours if additional identity verification or transaction review is required under anti-money laundering (AML) compliance procedures. This is not a standard step — it applies only in specific cases where our compliance systems flag a transaction for review. Members will be notified promptly if their withdrawal is subject to review.

Withdrawals can only be made to payment methods previously used for deposit by the same account holder. Juan 265 does not process withdrawals to third-party accounts under any circumstances.

Juan 265 offers a range of promotions including welcome bonuses, deposit match bonuses, free spins, weekly cashback, parlay boosts, and the Refer a Friend programme. All bonuses are subject to the specific terms attached to each offer, which are displayed at the time the offer is presented and visible in the Promotions section of your Juan 265 account.

All sports bets placed on Juan 265 are subject to the general and sport-specific betting rules outlined in the Sportsbook section of the platform. By placing a bet on Juan 265, you confirm that you have reviewed and accepted the applicable rules for that market.

• Bet acceptance: Juan 265 reserves the right to refuse or limit any bet at its sole discretion. This includes bets placed on events where there is evidence of odds errors, irregular betting patterns, or market manipulation.
• Odds errors: If a Juan 265 bet is placed at obviously incorrect odds resulting from a technical error, Juan 265 reserves the right to void the bet and return the stake to the member's wallet.
• Event cancellation: If a sports event is cancelled before it begins, all bets are voided and stakes returned. For events abandoned after they have started, settlement rules depend on the sport and how much of the event was completed. Full rules are published in the Sports Betting Rules section.
• In-play / live betting: Juan 265 offers live in-play betting on PBA, NBA, and other major events. Live bets are final once confirmed. Connectivity issues on the member's side do not constitute grounds for voiding a confirmed live bet.
• Minimum and maximum stakes: The minimum single bet on Juan 265 is ₱50. Maximum stakes vary by market and event. High-value bets may require additional approval before being confirmed.

All casino games available on Juan 265 — including slots, roulette, and live table games — are provided by licensed third-party game providers. Each game's individual rules and RTP (Return to Player) figures are available within the game interface and in the game provider's published documentation.

Juan 265 casino games use certified Random Number Generator (RNG) technology, independently audited by accredited laboratories including eCOGRA and iTech Labs. Outcomes are statistically random and are not influenced by Juan 265 or the member.

The minimum bet per spin on Juan 265 slots starts at ₱1. Live table game minimums vary by table and are displayed before you enter. Juan 265 reserves the right to adjust game availability, table limits, and product offerings at any time.

The following activities are strictly prohibited on the Juan 265 platform and constitute a material breach of these Terms:

• Registering more than one account, or using another person's account
• Using automated bots, scripts, or software to place bets or interact with casino games
• Exploiting technical errors, bugs, or system vulnerabilities in the Juan 265 platform
• Attempting to launder money or use Juan 265 for any purpose related to illegal financial activity
• Participating in any form of match-fixing, betting syndicate activity, or organised wagering designed to manipulate outcomes
• Using VPNs or other technologies to conceal your true geographic location
• Providing false identity information during registration or KYC verification
• Using chargebacks or payment disputes to recover funds already used for gambling on Juan 265
• Harassing, threatening, or abusing Juan 265 staff or other members
• Any activity that Juan 265 reasonably determines to be fraudulent, deceptive, or harmful to the integrity of the platform

Juan 265 actively monitors accounts for prohibited conduct. Detection of any of the above may result in immediate account suspension, forfeiture of account balance, and reporting to PAGCOR and applicable law enforcement authorities.

Juan 265 reserves the right to suspend, restrict, or permanently close any member account at its sole discretion, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms
• Suspicion of fraud, money laundering, or other illegal activity
• Failure to complete KYC verification within the required period
• Multiple account registration
• Use of the platform by a person under 18 years of age
• Member request (voluntary self-closure or self-exclusion under our Responsible Gaming programme)
• Regulatory direction from PAGCOR or another applicable authority

Upon account closure for reasons other than a proven breach of Terms, any verified real-money balance (excluding bonus funds) will be returned to the member via their registered payment method within a reasonable timeframe, subject to completion of any outstanding KYC and AML checks.

If an account is closed due to a proven breach of these Terms, Juan 265 reserves the right to retain the full account balance without obligation to return any funds.

Juan 265 collects and processes personal data from members as described in our Privacy Policy. By using the Juan 265 platform, you consent to this processing. Personal data collected includes but is not limited to: registration details, identity verification documents, payment information, betting history, and platform usage data.

Juan 265 does not sell personal data to third parties. Data is shared with third parties only where necessary for regulatory compliance (e.g., PAGCOR reporting), payment processing, fraud prevention, and game provision. All third-party data processors are bound by confidentiality and data protection obligations.

Juan 265 is committed to promoting responsible gambling and protecting vulnerable persons from the harms of excessive gambling. We provide the following tools to all members through the account settings section:

• Deposit limits: Set daily, weekly, or monthly deposit limits on your Juan 265 account. Limits take effect immediately when reduced and after a 24-hour cooling period when increased.
• Session time limits: Set a maximum duration for each Juan 265 gaming session.
• Cool-off periods: Temporarily suspend your Juan 265 account for a defined period (24 hours to 6 weeks).
• Self-exclusion: Permanently exclude yourself from Juan 265 for a minimum period of 6 months. Self-exclusion is irrevocable for the chosen period.
• Reality checks: Receive periodic notifications showing how long you have been playing and your net session result.

Juan 265 takes underage gambling extremely seriously. Any account found to be used by a person under 18 will be immediately closed and all funds returned to the payment source after verification. If you are aware of a minor accessing gambling services, please contact us immediately.

Juan 265 provides the platform on an "as is" and "as available" basis. While we make every effort to ensure the platform operates without interruption, Juan 265 does not guarantee uninterrupted or error-free service and will not be liable for any losses, damages, or missed opportunities arising from:

• Temporary downtime, maintenance periods, or technical faults beyond our reasonable control
• Delays or failures in internet connectivity on the member's side
• Errors in third-party game software where those errors are outside Juan 265's direct control
• Losses from gambling activity — all gambling involves risk and Juan 265 does not guarantee any particular outcome
• Unauthorised access to your Juan 265 account caused by your failure to protect your login credentials

In no event shall Juan 265's total liability to any member exceed the net amount deposited by that member in the 12 months preceding the claim. This limitation applies to all claims whether in contract, tort, or otherwise.

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any disputes arising from or related to your use of the Juan 265 platform shall be subject to the exclusive jurisdiction of the appropriate courts of the Philippines.

Before initiating any formal legal proceedings, Juan 265 strongly encourages members to first contact our customer support team at support@juan265.click to attempt informal resolution. Juan 265 is committed to resolving member disputes fairly and promptly. Most complaints are resolved within 72 hours through direct communication.

If you believe Juan 265 has acted in breach of its regulatory obligations, you may also raise a complaint directly with PAGCOR as the licencing authority. Juan 265 cooperates fully with all PAGCOR-directed investigations.

Juan 265 reserves the right to amend these Terms at any time. When material changes are made, Juan 265 will notify registered members via email and/or an in-platform notification at least 7 days before the changes take effect. The "Last updated" date shown at the top of this document will reflect the most recent revision.

Your continued use of the Juan 265 platform after the effective date of any amendment constitutes your acceptance of the updated Terms. If you do not accept the revised Terms, you must close your account before the changes take effect by contacting support@juan265.click.

If you have any questions about these Terms and Conditions, or about any aspect of the Juan 265 platform, our support team is available 24 hours a day, 7 days a week.

For PAGCOR-related regulatory concerns, you may also visit the official PAGCOR website independently. Juan 265 holds a valid operating licence and is accountable to PAGCOR for all regulated activities.