Juan 265 Privacy Policy — How We Protect Your Personal Data

This Privacy Policy applies to all personal data collected and processed by Juan 265 in connection with the online casino and sports betting platform available at juan265.click. It covers data collected through the website, mobile browser interface, customer support interactions, and any related services operated under the Juan 265 brand.

Juan 265 is committed to handling your personal information responsibly and in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and the regulations issued by the National Privacy Commission (NPC). We also adhere to the data protection requirements set out under our PAGCOR operating licence.

By registering for a Juan 265 account or continuing to use the platform after the effective date of this policy, you acknowledge that you have read and understood how Juan 265 processes your personal data as described here. If you have questions at any point, our support team at support@juan265.click is happy to help.

For the purposes of the Philippine Data Privacy Act of 2012, the data controller responsible for your personal data is Juan 265, the operator of the online platform at juan265.click, licensed by the Philippine Amusement and Gaming Corporation (PAGCOR).

The Juan 265 Data Protection Officer (DPO) is responsible for overseeing compliance with this Privacy Policy and applicable data protection law. The DPO can be reached via the contact information provided in Section 14 of this document.

Juan 265 collects personal data through several channels — the registration process, identity verification, payment processing, platform usage, and direct communications with our support team. The categories of data we collect are described below.

Juan 265 does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required for responsible gaming assessments (e.g., problem gambling self-identification, which you provide voluntarily).

Juan 265 uses the personal data collected from members for the following specific purposes:

• Account management: Creating and maintaining your Juan 265 account, verifying your identity at registration and during KYC, and enabling secure login.
• Service delivery: Processing your bets on PBA, NBA, and other sports; delivering casino games; calculating odds; and settling wagers accurately on the Juan 265 platform.
• Payment processing: Processing deposits via GCash, Maya, InstaPay, bank transfer, and card; verifying payment ownership; and processing withdrawal requests.
• Regulatory compliance: Fulfilling legal obligations under the PAGCOR licence, Philippine Anti-Money Laundering Act (AMLA), and the Data Privacy Act of 2012, including transaction reporting and identity verification.
• Fraud prevention and security: Detecting and investigating suspicious activity, unauthorised account access, and potential violations of Juan 265's Terms and Conditions.
• Responsible gaming: Monitoring for signs of problem gambling behaviour, enforcing player-requested limits and self-exclusions, and providing responsible gaming interventions where appropriate.
• Customer support: Responding to queries, complaints, and disputes submitted to Juan 265's support team.
• Product improvement: Analysing aggregate, anonymised platform usage data to improve Juan 265's features, betting markets, and user experience.
• Marketing (with consent): Sending promotional communications about Juan 265 bonuses, new features, and special offers — only to members who have opted in to receive marketing.

Under the Philippine Data Privacy Act of 2012, Juan 265 processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to perform the contract with you (your Juan 265 membership and use of our services). This covers account creation, bet processing, payment handling, and customer support.
• Legal obligation: Processing required to comply with Philippine law, including PAGCOR licensing requirements, AMLA reporting obligations, and NPC-mandated data protection practices.
• Legitimate interests: Processing carried out for Juan 265's legitimate business interests where those interests are not overridden by your privacy rights — including fraud detection, security monitoring, and platform analytics.
• Consent: Processing for which Juan 265 has obtained your explicit consent, specifically marketing communications. You may withdraw this consent at any time by updating your communication preferences in your account settings or by contacting support@juan265.click.

Juan 265 does not sell, rent, or trade your personal data to any third party. We share data only with trusted third parties where it is necessary to operate the Juan 265 platform and meet our legal obligations. Every third party that receives data from Juan 265 is subject to confidentiality and data protection obligations.

Juan 265 does not share your personal data with third-party advertisers, data brokers, or social media platforms for targeting or profiling purposes.

The Juan 265 website uses cookies and similar tracking technologies to operate the platform, maintain your login session, and improve your experience. Cookies are small text files stored on your device when you visit juan265.click.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies will prevent Juan 265 from functioning correctly. Juan 265 does not use cross-site tracking cookies or third-party advertising networks.

Juan 265 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, loss, and misuse. Security at Juan 265 operates at multiple layers:

Despite these measures, no internet platform can guarantee absolute security. If you become aware of any security vulnerability or suspect your Juan 265 account has been compromised, contact us immediately at support@juan265.click.

Juan 265 retains your personal data only for as long as it is necessary to fulfil the purpose for which it was collected, or as required by law. The following retention periods apply:

• Account and identity data: Retained for the lifetime of your Juan 265 account plus 5 years following account closure. This period is required under PAGCOR regulations and the Philippine Anti-Money Laundering Act.
• Transaction and betting records: Retained for 5 years from the date of each transaction in accordance with AMLA record-keeping requirements.
• Customer support communications: Retained for 2 years from the date of the last interaction, unless related to an ongoing dispute or regulatory investigation.
• Marketing data: Retained until you withdraw consent or for a maximum of 3 years from last engagement, whichever is sooner.
• Technical and session logs: Retained for 12 months for security and fraud detection purposes, then deleted or anonymised.

When personal data is no longer required for its original purpose and no legal retention obligation applies, Juan 265 securely deletes or anonymises the data so that it can no longer be attributed to any individual.

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to the personal data Juan 265 holds about you. You can exercise any of these rights by contacting support@juan265.click.

Juan 265 is strictly an 18+ platform. We do not knowingly collect, process, or retain personal data from persons under 18 years of age. If you are under 18, you must not register for or use the Juan 265 platform in any way.

If Juan 265 becomes aware that an account belongs to a person under 18, the account will be immediately suspended, all gaming activity voided, and any deposits returned to the payment source following verification. The personal data associated with that account will be deleted unless retention is required for regulatory reporting purposes.

If you are a parent or guardian and believe your child has registered on Juan 265, please contact us immediately at support@juan265.click. We take underage access extremely seriously and will act swiftly.

Juan 265 may send you promotional emails and SMS notifications about bonuses, new game releases, PBA betting promotions, and other Juan 265 offers — but only if you have explicitly opted in to receive marketing communications.

You can withdraw your marketing consent at any time by:

• Clicking "Unsubscribe" at the bottom of any Juan 265 promotional email
• Updating your communication preferences in your Juan 265 account settings
• Emailing support@juan265.click with "Unsubscribe" in the subject line

Withdrawing marketing consent will not affect the delivery of transactional communications that are necessary for your use of Juan 265 — including deposit confirmations, withdrawal notifications, bet settlement updates, and account security alerts. These service communications are sent regardless of your marketing preferences.

Juan 265 reviews this Privacy Policy periodically and may update it to reflect changes in our data practices, Philippine law, or PAGCOR regulatory requirements. When material changes are made, Juan 265 will notify registered members via email and/or an in-platform notification before the changes take effect.

The "Last updated" date at the top of this document always reflects the most recent version. We encourage you to review this Privacy Policy periodically to stay informed about how Juan 265 protects your personal data.

Your continued use of the Juan 265 platform after any update to this Privacy Policy constitutes your acknowledgement of the revised policy. If you do not accept the updated terms, you may request account closure by contacting support@juan265.click before the changes take effect.

If you have questions about this Privacy Policy, want to exercise your data subject rights, or wish to raise a privacy complaint, please contact the Juan 265 Data Protection Officer:

If you are not satisfied with Juan 265's response to your privacy complaint, you have the right to escalate the matter to the National Privacy Commission (NPC) of the Philippines, which is the regulatory authority responsible for enforcing the Data Privacy Act of 2012.